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I.T Outsourcing / BPO / Offshore Services
Today’s business environment is challenging
companies to use their resources for their core competencies and
consider outsourcing IT services. To stay competitive,
outsourcing of the internal software development / maintenance
burden has become a necessity for many firms and IT managers.
Outsourcing IT operations allows a cost-effective
access to a deeper and wider range of IT skills, through a whole
team of specialized engineers, without having to manage IT
resources in-house.
Expert Information Systems, with its
practical experience of developing & supporting business
critical applications, and its partnership with leading
technology and platform providers like Microsoft, Rational etc.
offers these services from its offices or at the client’s site.
For more than 13 years, ISM has been constantly assisting its
customers to develop new IT services and enhance and support
their existing IT systems.
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What is Outsourcing?
Business Process Outsourcing (BPO) is the
delegation of one or more IT-intensive business processes to an
external provider that, in turn, owns, administrates and manages
the selected process(es) based upon defined and measurable
performance metrics. Outsourcing is the contracting out of a
company's non-core, non-revenue-producing activities to
specialists. It differs from contracting in that outsourcing is
a strategic management tool that involves the restructuring of
an organization around what it does best - its core
competencies. |
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Benefits of Outsourcing with EIS
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Greater efficiency and economies of
scale achieved with outside service providers.
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Greater focus on core business products
and growth.
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Cost and time savings.
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Less overhead investment or debt.
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Eases regulatory compliance burden.
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Any client-supplier relationship can
fail, and placing your business processes with an offshore is
liable to particular points of failure. To ensure that these and
other problems do not occur, EIS has in place a comprehensive
partner relationship plan.
In summary this covers:
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Communication of the client’s objectives
to all relevant employees, in order to create a feeling of
ownership and inclusion.
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Establishment of formal lines of
communication between EIS and the client.
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Levels of service that are clearly
established, documented and signed-off.
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A clear definition of the roles that are
to be played by EIS and the client.
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A comprehensive transition plan that is
developed and then adhered too.
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Frequent and clear reporting to the
client’s specifications, through the designated communication
channels.
Not only is the data on EIS’s network
servers are secured behind state-of- the-art firewall software,
but also only those within the business who need to access
specific areas of the servers or process particular data are
given the relevant access rights. The team that is dealing with
your information, plus essential management and systems staff,
are the only people who will know it is there. And of course all
our staff are subject to a confidentiality agreement.
Daily back-ups onto high-speed tapes,
off-site archival storage, and synchronicity of data between the
two geopolitical zones guarantees that in the unlikely event of
system failure, political instability or an act of God your data
is safe, retrievable and usable within hours of an actual or
perceived problem.
So, as you look to outsourcing for
solutions to relieve you of some of your administrative burdens
and let you return to those things that really matter to your
business, EIS is here to help.
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